Shipping and Returns
Hardware ships ground for free unless Customer specifically requests and prepays for expedited delivery. Company shall attempt to deliver hardware by Customer’s required due date, however, POS Dudes ("Company") shall not be liable for the delay in delivery for any reason. All deliveries must be signed for. Customer is responsible for taking delivery of products and ensuring a responsible agent or employee is available to take delivery.
Company will take every care to ensure the packaging prevents any damage in transit however it is the Customer’s responsibility to check the products before they accept them at time of delivery. Company will promptly replace any damaged merchandise after receipt of the damaged merchandise.
Hardware purchased from Company is warranted against manufacturing defect for the period of one year from the purchase (invoice) date. Company must approve in advance any return of products for repair or replacement during the warranty period.
There are no returns for refund. Company will repair or replace hardware during the warranty period and Company support personnel will determine hardware defects and authorize any returns or repairs. Hardware received by Company without prior authorization will be rejected and or returned back to the Customer. Customer is responsible for retaining the original packaging in the case of a return for replacement or repair is authorized. Customer will be charged the MSRP of the product if received damaged by Company. Customer shall pay all shipping on authorized returns.
The warranty does not apply if:
- The invoice of your purchase exceeds one year.
- The product has been tampered with, repaired and/or modified.
- The warranty and related seals have been broken or altered.
- Damage (accidental or other) to the product that is cosmetic, meaning damage that does not impact the operation and functioning of the product, such as but without limitation to rust, change in color, texture or finish, wear and tear, gradual deterioration.
- Damage to the product caused by war, terrorism, fire, accident, natural disasters, intentional or accidental misuse, abuse, theft, neglect or improper maintenance, use under abnormal conditions, accidental drops, spills, or power surges.
- Damage to the system caused by improper installation, connection or malfunction of a peripheral device such as a printer, optical drive, network card, or USB devices.
- Damage to the product through neglect to protect the hardware from viruses.
- Damage to the product caused by an external electrical fault or any accident.
- Fraud, theft unexplained disappearance or willful acts.
- Liquid/fluid damage or contamination of any kind.
- Damage caused by user error such as malware, un-installation, other programs, mistreatment or any software problems that are caused by use of anything other than Company’s software.